In the case of a refund, you will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. A Suit That Fits retains ultimate discretion on whether a product is deemed faulty or not. Measurement fees are non-refundable.
All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the contract.
The statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.
TERMS & CONDITIONS OF PURCHASE
“Customer” means any person who is purchasing items from the Supplier.
“Supplier” means DW Clothing Ltd in the UK, and A Suit That Fits Inc in the USA
Title in the Goods shall not pass until the price of the suit(s) has been paid in full for the Goods. Title in the Goods shall pass when the price of the suit(s) has been paid in full for the Goods.
The supplier warrants that the garments description will correspond with the description logged by the customer at the time of purchase.
The supplier shall ensure that all garments/ suits supplied to the Customer are capable of being altered. There will be an additional expense in making alterations to the garments/suits specified. [Please see the Cancellation and alteration policy below].
The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the dimensions of the customer after the order was placed.
The Supplier will not be held liable for any costs incurred on the part of the Customer during the fitting procedure of Repair, Replace and finally Refund, regardless of the outcome of the fitting procedure.
To enable the Supplier to perform the contractual terms and produce a high quality suit garment, the Customer must co-operate with the supplier by providing the supplier with their exact measurements/ dimensions.
The Supplier offers a professional tailoring service, therefore, if the information relating to the requested size of the garment proves to be erroneous
If the Customer changes or wants to cancel or alter the size of the garment after placing the order, the following shall occur:
The Supplier will not be liable for any additional expenses incurred in altering the garment.
The Customer must arrange for receipt or collection and or fitting of the garment within a reasonable time. Where a reasonable time is deemed to be within two months of the date of being ready for collection as per the ready for collection system email sent and as recorded on the Supplier system. After such time, the supplier reserves the right to destroy or dispose of the garment in question. If the Customer agrees with the Supplier to collect the garment outside the reasonable time mentioned previously, The Supplier shall not be liable for any loss relating to a change in the dimensions of the customer after the order was placed. The Customer agrees to attend a fitting following work being carried out on the fit of the Customer's order.
Failure by the Supplier to notify the Customer of an order being 'ready for collection' is not grounds for compensation, the Customer has an obligation to make reasonable arrangements for collection of their order.
The Customer must book a collection and fitting appointment in order for their order to be delivered to the branch of their choice ready for fitting. Where an incorrect appointment type has been booked, the Supplier does not have an obligation to procure the order for fitting during the erroneous appointment.
The Customer is obliged to complete the fitting process under the fit guarantee scheme.
RISK OF LOSS
All purchases made at supplier, are made pursuant to a shipping contract. By purchasing from supplier, the customer agrees that the risk of loss for such items passes to themselves upon delivery of the items.
TERMS AND CONDITIONS OF ORDER PLACEMENT, ORDER CHANGES, FIT GUARANTEE AND RETURNS
Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined here have been accepted and agreed to.
It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled upon commencement of the manufacturing process. Where the order consists of multiple garments, the start of the manufacturing process commences with the first suit; for the avoidance of doubt, subsequent garments on a multiple garment order cannot be cancelled once the first garment has been started. Should it under some circumstances, be agreed by the Supplier to cancel an order, cancellation charges of $60, together with any outstanding charges for costs incurred by the supplier, would be deducted from the submitted payment before a refund is issued.
Any changes must be made to an order within 24 hours of placing the order; making a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endevour to make changes. All changes to an order, once the order has been processed and where a change remains possible, will carry a $30 change fee per change which is in addition to the difference in any charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect. The Supplier reserves the right not to offer the style 'working cuffs' to Customers buying their first suit.
As each order is personally tailored, the Supplier is unable to resell an order to any Customer other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot fulfill that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier's ordering system is taken as the firm and final order.
All customers who are measured in-store receive a fit guarantee for $40 and fittings with the completed garment for any tweaks that are required. The fit guarantee entitles alterations to an order up to 2 months after time of collection. Any alterations desired after 2 months from time of collection will carry alterations fees. Customers measuring themselves online may purchase a retrospective fit guarantee where required for $70 up to 2 months after taking delivery of their order. The retrospective fit guarantee operates in the same manner as the fit guarantee when the Customer is measured in-store.
All customers for whom a toile is deemed necessary, the deadline to first fitting is for that toile. Once the first fitting is performed, the garment is made-proper and ready for fitting within 4 weeks from the time of fitting the toile. Once the garment made-proper is being fitted, if the customer is not satisfied with the quality of the ordered items(s) The Supplier will, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund. A Refund can only be processed following the procedures of Repair and Replace, and certainly not before the third fitting. For the avoidance of doubt, the first fitting is defined as the first time the Supplier delivers the physical garment for fitting with the Customer. For avoidance of doubt a toile is a garment of exclusive design made up in basic cotton so that alterations and experiments can be made on the fitting.
All customers choosing to use their own fabric for their garments made by the Supplier are obliged to, on demand and where necessary, procure a second quantity of cloth in the event of a replacement. The Supplier retains ultimate discretion on whether a product is deemed faulty or not and whether the cost of the second quantity of cloth is payable by the Supplier or the Customer. The Supplier will not be held liable for any losses incurred as a result of the fulfillment or non-fulfillment of any order placed using cloth not stocked by the supplier.
In the unlikely event that a manufacturing error has occured we will follow our strict repair, replace or refund policy up to 1 year after completion of an order. We will require you return the garment to us, either to one of our branches or by post for inspection. We are not liable for defects resulting from the customer not following our care instructions. Should a customer return a garment over one year after completion A Suit That Fits will not accept responsibility for a faulty garment and will maintain the customer has had fair use of the product.
TERMS AND CONDITIONS OF DEADLINES AND DELIVERIES.
It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will try its best to comply with the average turnaround of between 5 and 8 weeks.
While turnaround of an order is indicated as an estimated dispatch date in the “My orders and profiles” section of the Supplier’s website, it is understood that the supplier will try to keep as close to the scheduled estimated dispatch date as possible. Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland USA and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient's control, such as recipient not being available to accept delivery, or incorrect delivery details supplied.A delay does not include any alterations that are requested by the Customer. Timing to first fitting does not include public holidays.
TERMS AND CONDITIONS OF GIFT VOUCHER PURCHASE AND USE
1. A Suit That Fits gift vouchers can be exchanged for goods in all A Suit That Fits studios, except John Lewis concessions and can also be used to purchase goods online at www.aSuitThatFits.com, or over the telephone from A Suit That Fits.
2. Gift vouchers may not be exchanged for cash.
3. Gift vouchers are valid for 12 months from date of purchase.
4. If goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you with A Suit That Fits, and will be redeemed against subsequent orders.
5. Gift vouchers purchased online at the weekend or a bank holiday will be sent on the next working day.